Intuit QuickBooks Not Printing Reports or Invoices?
We do a lot of support on Quicken and Quickbooks products made by Intuit. We have had a few clients that could not print reports or invoices in Quickbooks, so we decided to post the solution for the readers of our BLOG.
Single computer:
The printer settings are stored in a file called QBPRINT.QBP. This issue most often occurs if that file has become damaged or corrupted. How to fix the problem: Delete the QBPRINT.QBP file and allow QuickBooks to generate a new one.
Detailed instructions:
1 Open My Computer or Windows Explorer and navigate to the correct directory below for your version or QuickBooks.
2 For QuickBooks 2007: Windows XP:
C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 2007
3 For QuickBooks 2007: Windows Vista: C:\ProgramData\Intuit\QuickBooks 2007
( You might have to do an advanced search and search in hidden files)
4 For QuickBooks 2006 and earlier: C:\Program Files\Intuit\[QuickBooks Version]
1. Locate the QBPRINT.QBP file and delete it.
2. Open QuickBooks.
3. Click the File menu and select Printer Setup.
4. Click any one of the transactions in the Form Name drop-down and click OK. This will re-create the QBPRINT.QBP file. (This does not have to be done for each transaction.)
5. Open and print the transaction that was having problems.
Overview
This article explains what you need to do to print to a network printer and to select a printer in Printer Setup.
Experiencing difficulty printing to a network printer or selecting a printer from the Printer Setup can happen for either of the following reasons:
* The word “on” is in the network path of the shared printer (for example, \\Acme\Hp on Acme) and is not capitalized. QuickBooks sees “on” as a separator for the end of the network path.
* The printer name is more than 64 characters long.
Detailed Instructions
Please select the option below that best fits your situation:
* If you see “on” in the printer name, please change the printer in the WIN.ini (located in the C:\Windows folder) file to display the printer name correctly in the Printer Setup window.
Note: The “on” in the printer name only applies to Operating Systems before Windows XP (i.e. Windows 2000) and will show in the Win.ini as:
[printers]
(printer name) on Lpt1
* To shorten the printer name to less than 64 characters, please follow these steps:
1. Click the Microsoft Windows Start button, choose Settings, and then choose Printers.
2. Right-click the printer you want to re-name, and select Rename. (Instructions for your version of Windows may vary. Please refer to Windows Help for assistance or additional information.)
Thank you! This is the second time I have had to do this and there just seems to be no excuse why you can not find this simple solution anywhere on Intuit’s support site
You are welcome.
I agree completely. You should be able to find this in the Quickbooks help file and on Intuit’s website as well.
Thank you very much for the information. It solved the problem for me.
Don
Any suggestions about the same problem (not printing lines on invoices) using QuickBooks 2008?
Thanks for any help.
I cannot create a new printer definition as the QuickBooks 2009 is not responding to the printer set up command. It freezes every time!
Please go to control panel and printers, make sure your default printer is not a “quickbooks” printer. If your main printer is not selected as default, choose your actual printer and set it as default. Then open quickbooks and try again.
One of my clients is having the “on” problem with a network printer. However, when I opened her Win.ini file… there was no [printers] section at all. When I right click on the printer in the “Printers and Faxes” window.. there is no rename option.
Is there any other places I can look or any other workaround for this problem?
Thanks for the info. It worked for us in Quickbooks 2009.
HP Officejet 6450 is not printing QB invoices completely. Do you know of any settings that would prevent the image from being transfered to the printer?
Really great article, love the site. And the template is really nice – is this designed just for this site or is it a template you bought. I’m looking for a good one for one of my blogs (I have several).
Not that I am aware of, sorry.
The template was a free download. I just did a search for free wordpress blog templates.
July 4, 2009
Thank you very much. It was truly maddening to not be able to print. I had had to capture an image of the report and print the image.
So this method of deleting (or renaming) the QBPRINT.QBP file actually worked. However I had to search for it manually, going through the directories. Using the search function did not find it.
I’ve found that after reconciling a document, Quickbooks freezes, BUT ALSO changes the default printer to the Quickbooks PDF converter. That blocks all printing until you think to check for that.
Thank you for putting this information out there for us. I am in the process of trying to help my Dad fix a printing problem with his Quickbooks Premier Nonprofit Edition 2008. He was printing a check and by some error, two checks came up to print. In trying to prevent the checks from printing, the Quickbooks program was shutdown. He then could not print anything. We have since corrected part of the problem. He can print checks and invoices, but he cannot print a check register.
I think deleting the QBPRINT.QBP file may solve our problem. Could the abrupt shutdown have corrupted that file? Any input you can give me would be greatly appreciated.
I believe Intuit doesn’t publish good information like this fix because they want to get you to pay for support. Obvious problems with the programs with known fixes are intentionally left out in order to get more $ from end users. It’s dishonest and unethical in my opinion. I am going to continue to look for other accounting software from some other company that at least hasn’t proven themselves to be a pack of covert thieves. support my rear end
Ok, here is a printing problem….can anyone help!?!? When I attempt to print a document within quickbooks, it will only print one copy. Even if I tell it to print multiple copies, it will only print one. Anyone having that issue?
Thanks. It works for QB 2010 Canadian version.
I could not print my invoices from QuickBooks 2009. Deleting the QBPRINT.QBP file did the trick! Thanks for posting!
OK–so I have QB on XPand couldn’t print any reports–followed the directions and deleted the file–so far QB hasn’t generated a new one, so now I can’t print anything. Any advice?
It worked for us too! We’ve been struggling with this for the past two weeks. We called QB support, but they wanted us to buy into their support service. Cannot thank you enough!!! =D
Thanks so much I couldn’t print reports & this fixed the problem I did have to search through subfolders but I eventually found the file & deleted it. All working fine now.
You guys Rock!! Report printing went crazy suddenly. We remote in to a server where QuickBooks Pro 2007 resides. Printing remotely to our network and local printers worked fine until one day…! If we chose landscape it printed portrait and cut off some columns and the bottom of the report at 8.5″. If we chose portrait it printed landscape and still cut off the bottom of the report. No setting we tried, would fix it.
We tried your fix and it worked! Thank you again, and again! I was not looking forward to a long Intuit conversation that costs us money!
Thank You! I couldn’t print checks (and only checks) from QuickBooks Pro 2009. I I just updated to Windows 7 and then reinstalled my wireless printer hoping that would fix my problem….It did NOT. This search was easy to find and easy to fix. Thank You! Thank You! Thank You!
Thank you. I know this string is old but it worked for me. I will say for any future people that find this… I tried it once and it didnt work and I tried many other things and I finally circled back to this option. I recommend using your Search on all drives to find QBPRINT.QBP because if you have restored or backed up QBs on the same computer there might be multiples of this file. I think that it why it didnt work for me the first time. Second go around I went with the search and found two files… same name, different folders… after deleting them both I just successfully printed an invoice. Thanks again!
Tried all of the above, but no luck. Using QB 2011-12, Win7 and HP 6500 printer. All other programmes work fine with the printer, except QB. Interstingly QB doesn’t seem to recreate the qbs file as indicated above.
thanks for the help it worked wonderful
Deleting the QBPRINT.QBP file worked in QB enterprise 09. the problem was, finding that file. there was no folder called “application data” in the “all user folder”, but after running a search it came up showing that path (C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks) but i couldn’t open that folder since when i looked in the “all users” folder there was no folder called application data. so in the end i deleted it right there in the search results list and Thank God it worked
Thanks Again
What a life saver! I was already bracing myself for a time consuming product re-install. I can’t thank you enough! Maybe this is helpful for others: My troubles began when I selected the Acrobat PDF Writer (supplied through Adobe Acrobat) and not the QuickBooks PDF Converter to print a report to.