Intuit QuickBooks Not Printing Reports or Invoices?
We do a lot of support on Quicken and Quickbooks products made by Intuit. We have had a few clients that could not print reports or invoices in Quickbooks, so we decided to post the solution for the readers of our BLOG.
Single computer:
The printer settings are stored in a file called QBPRINT.QBP. This issue most often occurs if that file has become damaged or corrupted. How to fix the problem: Delete the QBPRINT.QBP file and allow QuickBooks to generate a new one.
Detailed instructions:
1 Open My Computer or Windows Explorer and navigate to the correct directory below for your version or QuickBooks.
2 For QuickBooks 2007: Windows XP:
C:\Documents and Settings\All Users\Application Data\Intuit\QuickBooks 2007
3 For QuickBooks 2007: Windows Vista: C:\ProgramData\Intuit\QuickBooks 2007
( You might have to do an advanced search and search in hidden files)
4 For QuickBooks 2006 and earlier: C:\Program Files\Intuit\[QuickBooks Version]
1. Locate the QBPRINT.QBP file and delete it.
2. Open QuickBooks.
3. Click the File menu and select Printer Setup.
4. Click any one of the transactions in the Form Name drop-down and click OK. This will re-create the QBPRINT.QBP file. (This does not have to be done for each transaction.)
5. Open and print the transaction that was having problems.
Overview
This article explains what you need to do to print to a network printer and to select a printer in Printer Setup.
Experiencing difficulty printing to a network printer or selecting a printer from the Printer Setup can happen for either of the following reasons:
* The word “on” is in the network path of the shared printer (for example, \\Acme\Hp on Acme) and is not capitalized. QuickBooks sees “on” as a separator for the end of the network path.
* The printer name is more than 64 characters long.
Detailed Instructions
Please select the option below that best fits your situation:
* If you see “on” in the printer name, please change the printer in the WIN.ini (located in the C:\Windows folder) file to display the printer name correctly in the Printer Setup window.
Note: The “on” in the printer name only applies to Operating Systems before Windows XP (i.e. Windows 2000) and will show in the Win.ini as:
[printers]
(printer name) on Lpt1
* To shorten the printer name to less than 64 characters, please follow these steps:
1. Click the Microsoft Windows Start button, choose Settings, and then choose Printers.
2. Right-click the printer you want to re-name, and select Rename. (Instructions for your version of Windows may vary. Please refer to Windows Help for assistance or additional information.)
Thank you! This is the second time I have had to do this and there just seems to be no excuse why you can not find this simple solution anywhere on Intuit’s support site
You are welcome.
I agree completely. You should be able to find this in the Quickbooks help file and on Intuit’s website as well.
Thank you very much for the information. It solved the problem for me.
Don
Any suggestions about the same problem (not printing lines on invoices) using QuickBooks 2008?
Thanks for any help.
I cannot create a new printer definition as the QuickBooks 2009 is not responding to the printer set up command. It freezes every time!
Please go to control panel and printers, make sure your default printer is not a “quickbooks” printer. If your main printer is not selected as default, choose your actual printer and set it as default. Then open quickbooks and try again.
One of my clients is having the “on” problem with a network printer. However, when I opened her Win.ini file… there was no [printers] section at all. When I right click on the printer in the “Printers and Faxes” window.. there is no rename option.
Is there any other places I can look or any other workaround for this problem?